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Customer Service Basics: Home

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Customer Service

In this module we're going to discuss:

1. What is customer service?

How does how we interact with people impact how they feel about the organization?

2. Looking Helpful and Welcoming

It goes beyond making eye contact, but that's a great start!

3. Exceeding Expectations

Going beyond the bare minimum makes people feel special and helps them connect more strongly to an organization. Plus, it's often easier than you think!

This training module will prepare you to start working for the university, but it's just the beginning. You can complete more difficult or specialized training to gain new skills and maximize your experience.

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Ashley Creek's picture
Ashley Creek
Keleher Learning Commons