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Spiro's HERO

A federally funded grant program at USM to addresses sexual assault, domestic violence, dating violence, and stalking on USM’s campus through prevention and education efforts.

How to Help During COVID-19

Tips for helping a friend experiencing domestic abuse during COVID-19.


During a public health crisis, when officials recommend “social distancing” to slow the spread of infection, those facing domestic abuse may encounter additional risk. More likely than not, they will find themselves confined in the same spaces with their perpetrators for prolonged periods of time, limiting their privacy and exacerbating threats to their safety. If you have a friend, family member or co-worker in an abusive relationship, it can be difficult to know what to do. But you can do your part by starting a conversation, offering support and suggesting ways to get help. This guide, developed by the National Network to End Domestic Violence (NNEDV), offers tips on how you can help a friend dealing with domestic abuse while also maintaining your safety during a public health crisis.

Leaving an abusive relationship can be a dangerous endeavor in the best of times, but during times of global crisis it becomes even more difficult. This is why it’s important not to pressure someone to leave when they don’t feel ready. Instead, let them know you are there for them, that you support them, and that you’ll be there to help them figure out the best strategies to get through this safely.

You can find all this information in a great, printable guide here.

How to help

Ask them how they would prefer to connect

“How would you prefer we connect?”

It’s important to establish a safe communication channel since they will be, in many instances, physically close to the abuser, who might be monitoring conversations. For instance, is there a specific platform or app they prefer to use? Would they prefer an instant message or text over a call? Or perhaps instead of a messaging app, you could chat in an online game, since the abuser may be less likely to look there. If communicating through text or chat, it may be helpful to remind them about erasing messages when the conversation is over. What is most important is that they think through which communication method will be the least risky for them. And remember, what’s safe for someone one day may be dangerous the next, so be sure to check back in each time to see if that method is still best for them.

Be supportive and believe in them

“You are not alone. I care about you, and I’m here for you, no matter what.”

Reassure them that they’re not alone and that there is help and support out there. It may be difficult for them to talk about the abuse. If they want to talk, listen carefully and be empathetic. Let them know that the abuse is not their fault and that you believe what they’re saying. Ask what you can do and make yourself available to help them figure out a solution. Your support will be even more important during these trying times.

Stay in touch and be creative

Let’s have a call with the kids?” or “Let’s play a game online”

Once you identify a preferred way to connect, make sure you stay in touch and try to be creative in how you reach out. Avoid making the abuser suspicious so the communication lines can stay open. If you both have children, for example, you can suggest joint calls between both yourselves and the kids. Or create a secret code for the conversations, such as multiple code words, sentences or emojis that would help you communicate more safely. For instance, think together about a code word or symbol that would trigger a call from you. This might very well be the best strategy to disrupt an ongoing abusive situation and prevent it from escalating. Or find another one that would mean they need you to call a friend or family member, the police, or the local helpline. Keep the lines of communication open without directly asking about the abuse, and let them know you are available to talk and help whenever they may need it.

Help them think through how to stay safe during COVID-19

“Let’s develop a safety plan”

Help them think through what dangerous situations may arise, and help create a plan for how they can get through it safely. This could include, for instance, giving them the number to a local domestic violence helpline, or developing an escape strategy - such as saying they need to go to the pharmacy or grocery store and, once there, asking to use the phone to call for help.

Help find a local domestic violence helpline

“Here is the contact information for that grocery store I’ve told you about”

Help your friend find the right channel to ask for help. Is there a local domestic violence helpline? What time are they available? What services and support do they provide? Many domestic violence helplines are working to provide their services on online chat during the pandemic. It’s probably safer for you to research and provide this information rather than them looking it up. Make sure when you send this information, you are communicating it safely and using any agreed upon code words or references and communication channels, to avoid raising suspicions.

Sheltering in Place recommendations or restrictions may create additional difficulties and risks for survivors.

If authorities call for “shelter in place” in your area, are there other friends or family they could stay with during this time? Consider helping them to reach out to these people to make a plan.

Additional Resources

Visit the following links to learn more about: 

Technology Safety & Privacy: A Toolkit for Survivors

Privacy & Safety at Facebook: A guide for survivors of abuse

Tech Safety App – available in app or website version