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Remote Support for Faculty, Staff, and Students

Keleher Learning Commons support and information for USM students studying remotely and faculty teaching remotely.

Zoom Instructions

Your instructor may decide to use the web-conferencing tool called Zoom. Here you will find information on how to attend a Zoom meeting / class. Also information about the Zoom app.

Helpful Hints for You to Be Successful When Using Zoom

  • If your microphone is not working, use the phone number listed in the Zoom invitation when you set up a Zoom call. You can use your phone as the microphone and audio source for your call rather than your computer’s built-in microphone if necessary. 
  • If your Internet connection is slow or lagging, consider temporarily turning off your video stream and only maintaining the audio stream. Sometimes, running the web camera on your computer will use up the Internet’s bandwidth in a way that might make communication challenging. Turning off the video should improve communication quality and consistency. 
  • If you have earbuds or a headphone set, wear them! Wearing earbuds or headphones will reduce the amount of noise that your computer will pick up during your quality, which will make it easier for your students to hear you. Similarly, you may want to advise your students to wear earbuds or headphones during the call. 
  • Mute your microphones if they are not speaking and unmute the microphones when they wish to speak. You may be joining Zoom calls from all kinds of different locations, many of which may create background noise that could be distracting.  Mute yourselve if they’re not speaking to minimize unnecessary or distracting background noise. Using the “raise hand” feature or simply seeing the microphone unmuted will give the group a visual cue for when a student wishes to speak. 
  • Keep an eye on the chat box for questions/contributions and/or utilize the chat box to provide your own questions/contributions if you do not wish to use your mic. You may not have working microphones and, therefore, may be unable to contribute via voice. The chat room is a good place for you to contribute, ask questions, and be involved.