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Web-Based Training Modules
Each module is designed to be completed during a normal desk shift or less, and completing modules will earn you rewards and online badges you can display on your LinkedIn or Facebook profiles for future employers.
You're Hired! Now What?
Start here to learn the basics about being employed by the University of Saint Mary as a Federal Work Study Student Employee.
LibStaffer is the system the KLC uses to schedule KLC Student Assistants. This tutorial will walk you through checking your schedule, giving up or swapping shifts, and picking up extra hours at the desk.
Customer Service Basics
How to deal with people professionally, providing an excellent experience.
While we hope emergency situations never come up during your time at the university, here are the suggested ways to handle serious emergency situations as a federal work study employee.
Front Desk Tasks
So, you work at the KLC front desk. What is it that you do there?
Work for Keleher Learning Commons & Student Development!
Job Description and Responsibilities
- Greet and offer assistance to USM students, faculty, staff, and visitors.
- Collaborate with KLC staff on new and ongoing projects including, but not limited to: learning commons space organization, student engagement initiatives, and Special Collections projects.
- Organize, locate, and process division materials and supplies.
- Monitor and organize the learning commons space to ensure a positive user experience.
- Collaborate with KLC staff on passive programming including, but not limited to: book displays, social media campaigns, and staffing during division events.
- Complete the Federal Work Study orientation and ongoing training.
- Perform additional duties as assigned.
- Strong customer service orientation.
- Hands-on experience with creative projects such as crafting, video creation, and photography or a desire to learn.
- Self-motivated, dependable, enthusiastic, takes initiative, and interested in the work being done.
- A team player with strong communication skills.
- Accuracy and attention to detail.
- Computer skills or a willingness to learn.
- Ability to appropriately handle confidential information.
Benefits and student development opportunities while working for the University Library:
- Flexible hours that work around class & practice schedules.
- Great atmosphere, fun people, and a healthy environment.
- Development of work skills and experience while still in college.
- Opportunities for social interaction.
- Leadership and mentoring opportunities where responsibilities and communication skills are learned.